Terms & Conditions

Effective Date: May 2026

Welcome to BonnyHome Delivery. By using our services, you agree to the following Terms & Conditions.
1. Service Description
BonnyHome Delivery provides furniture pickup and delivery services in Charlotte, NC and surrounding areas.
We specialize in:

• Store pickups (IKEA, Ashley, Facebook Marketplace, etc.)
• Residential delivery
• Same-day or scheduled delivery
• Evening and weekend service

2. Booking & Communication
All requests are submitted through our website form.
Primary communication is conducted via:

• Text message (SMS)
• Email
• Photo confirmation may be provided at pickup and delivery.

Phone calls are not required unless necessary.
Client agrees to provide accurate information including:

• Pickup location
• Delivery address
• Order details or item description

3. Pricing & Payment
Pricing is based on:

• Distance (miles)
• Time required
• Item size and weight
• Stairs / complexity
• Payment Terms:A deposit may be required to confirm booking
• Remaining balance is due upon delivery completion

We accept:

• Zelle / Cash / other agreed methods

No hidden fees. Final price is confirmed before service.
4. Store Pickup Authorization
Client authorizes BonnyHome Delivery to pick up items on their behalf.
Client must provide:

• Order number / receipt
• Pickup name (if required by store)

We are not responsible for delays caused by store readiness or policies.
5. Delivery & Handling
We handle items with care and provide:

• Careful loading and unloading
• Placement inside the home (as agreed)

Assembly, installation, or wall mounting is not included unless agreed separately.
6. Damage & Insurance
We are fully insured.
In case of damage:

• Client must report within 24 hours
• Photo evidence is required

Liability is limited to the coverage provided by our insurance policy.
We are not responsible for:

• Pre-existing damage
• Manufacturer defects
• Improper packaging by store or seller

7. Access Conditions
Client must ensure:

• Clear access to delivery location
• Accurate information about stairs, elevators, narrow spaces

Additional fees may apply if conditions differ from initial request.
8. Scheduling & Delays
We aim to deliver on time.
However, delays may occur due to:

• Traffic
• Weather
• Store readiness

Client will be notified via text/email.

• 9. Cancellation Policy
• Deposit may be non-refundable if canceled less than 24 hours before scheduled service
• Rescheduling is allowed based on availability

10. Refusal of Service
We reserve the right to refuse service if:

• Conditions are unsafe
• Items exceed agreed scope
• Client provides incorrect information

11. Agreement
By submitting a request or using our services, you agree to these Terms & Conditions.

12. Governing Law
These Terms & Conditions are governed by the laws of the State of North Carolina.

BonnyHome Delivery
Charlotte, NC
Contact: +1 646 610 03 77